About The Events

10.30am - 2pm

Customer Service vs Customer Experience - Do you really know the difference?

We can all think of positive and negative experiences that we've had as customers. These interactions shape our opinions of the brands, products and services we interact with. Ensuring your business delivers a positive customer experience not only makes your customers happy but also increases the likelihood of creating return customers and therefore, increased revenue.

Customer service is a large part of the experience but it's not the whole story. To fully understand customer experience, businesses need to consider every step of their customer's journey.

Join Club members and guests for this invaluable workshop at Exeter's Hotel du Vin. The session will be run by two customer experience experts, Claire Smith of Moneypenny and Rhian Huxtable of insight6, who will share insider tips and strategies to help you make providing great customer experience an everyday reality:

10.30am                 Coffee and networking

11am - 1.30pm     Workshop with Claire Smith and Rhian Huxtable

1.30pm                    Light sandwich lunch

Meet the speakers:

Claire Smith, much in demand on the conference circuit, is the Head of Business Development at Moneypenny, the UK's leading outsourced communications business.

Rhian Huxtable is an award-winning Customer Experience Director with over 26 years' experience working in customer service, including senior leadership roles at a number of industry-leading retailers such as Sainsbury’s and Boots. During his time with customer experience specialists, insight6 he has worked with large blue-chip companies and dynamic local businesses developing customer experience strategies to improve customer satisfaction  and increase profits.